Our core service areas include Systems Navigation, Database Resources, and Business Intelligence. We have a team of 20+ people inspired by helping others. They live in communities across Ontario and thrive in remote, hybrid and office environments.
Our Systems Navigation team’s work is grounded in international standards for community navigation and responsive to the realities of diverse service delivery models. Their roles adapt across helplines, social prescribing and eReferral pathways, and shared or integrated community services—ensuring consistent, high-quality, and person-centred support in every interaction.
- Community Navigation (211 Ontario):
Delivers consistent, high-quality navigation using structured assessments and accurate, taxonomy-aligned referrals. Navigators provide multiple service options, document interactions and unmet needs, and apply follow-up based on risk and service guidelines. This role emphasizes equity, accessibility, and ethical practice, supported by ongoing quality assurance, performance monitoring, and data reporting. - Care Coordination (System Navigation):
Provides a coordinated, cross-provider approach that ensures continuity of care across services and sectors. Navigators support individuals by organizing appointments, referrals, and applications, arranging transportation, and facilitating information sharing and warm handoffs with health and social service partners. - Case Coordination (Social Prescribing / Link Work):
Focuses on individualized support that connects people to non-clinical community resources, including peer support, arts and recreation, volunteering, and food programs. Navigators build engagement, reduce barriers to participation through practical problem-solving, and offer goal-oriented follow-up to improve well-being, quality of life, and social inclusion.
Our Database Resources team’s work is grounded in sector standards for data quality and supports a comprehensive inventory of community, social, health, and government services, including detailed information on service availability and access.
- Their responsibilities include ongoing outreach to organizations to review and update information, monitoring service changes through news and public sources, and maintaining specialized data sets for community partners.
- This work underpins our Community Navigation services, powers custom online directories, and supports municipal GIS systems—ensuring reliable, up-to-date information is available across multiple platforms and sectors.
Our Business Intelligence team’s work is grounded in data integrity and real-time insight, using a robust content management system to capture information on service interactions, demographics, outcomes, online searches, and user satisfaction.
- Their work includes analyzing data through advanced business intelligence tools to identify emerging needs, service gaps, and barriers to access as they happen.
- They also provide customized reporting and insights to support service partners, community planning, and system-level decision-making.