211 is not an organization.
It is a three-digit dialling code and a national brand held by United Way Canada. Community Connection has a licensing agreement with United Way Canada to deliver 211 services and use their trademarked logo.
211 is a national 24/7 information and referral service to connect with government and community-based, non-clinical health and social services for people to solve problems, answer questions or provide assistance. 211 services are available by phone, text, chat, email, and online search. 211 services are free and confidential.
3-digit dialling codes reduce barriers to essential services.
The CRTC approves 3-digit dialling codes and requires phone and wireless companies across Canada to direct calls and texts to specific service providers. The following codes have been approved but may not implemented in all communities:
211 community information and referral services
311 non-emergency municipal government services
411 directory assistance to find a telephone number
511 roads and traveller information
711 message relay for telephone devices for the deaf
811 non-urgent health care advice and triage services
911 emergency police, fire and paramedic services
988 mental health and suicide prevention services (Nov 2023)