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Community Connection

Connecting people with services

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About 211

211 is not an organization.

It is a three-digit dialling code and a national brand held by United Way Canada.  Community Connection has a licensing agreement with United Way Canada to deliver 211 services and use their trademarked logo.

211 is a national 24/7 information and referral service to connect with government and community-based, non-clinical health and social services for people to solve problems, answer questions or provide assistance. 211 services are available by phone, text, chat, email, and online search. 211 services are free and confidential.

211 service is available in the United States and Canada. Find other 211 partners in Canada here and the United States here.

3-digit dialling codes reduce barriers to essential services. 

The CRTC approves 3-digit dialling codes and requires phone and wireless companies across Canada to direct calls and texts to specific service providers. The following codes have been approved but may not implemented in all communities:

211  community information and referral services

311  non-emergency municipal government services

411  directory assistance to find a telephone number

511  roads and traveller information

711  message relay for telephone devices for the deaf

811  non-urgent health care advice and triage services

911  emergency police, fire and paramedic services

988  mental health and suicide prevention services (Nov 2023)

211 for Service Providers

211 Provincial Dashboard (live)

The 211 Network

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Community Connection
199 Campbell Street
Collingwood, ON L9Y 4J9

705-444-0040
info@communityconnection.ca

Land Acknowledgement

For over 15,000 years, the First Nations walked upon and cared for the lands we call home. The Anishinabek, Haudenosaunee, Ojibwe, and many others cared for their families and communities the way we now seek to care for ours.

Community Connection acknowledges the Lake Simcoe-Nottawasaga Treaty of 1818. We respect all Nation-to-Nation agreements that have formed relationships with the original inhabitants of Turtle Island, the reality of our shared history, and the current contributions of Indigenous people within our community.

We seek to continue empowering expressions of pride amongst all diverse people in our community.

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